Hospital Cyber Attack: Is Your ER Ready

Disconcertingly for any hospital management staff, hospital cyber attacks have been on the rise in 2021. Earlier this year, two hospitals in France experienced cyber-attacks within a single week.

But the problem doesn’t just lie in Europe; it’s a concern across the entire globe.

With the continued digitization of healthcare, hospital cybersecurity is more critical than ever, especially in fast-paced emergency departments where vulnerabilities may slip through the cracks. 

Here, we’re going to outline some common security threats facing hospitals today. Then, we’ll also look at several ways you can prepare for them in your ED.

 

What Are Common Healthcare Security Threats?

The healthcare sector is at risk of some security threats that are unique to the nature of the profession. It’s vital to understand all of these potential occurrences, so you can adequately guard against them.

One of the most common cyber-attacks – and one you’re likely to have heard of – is phishing.

Phishing is a malicious cybercrime where perpetrators contact victims, pretending to be from an organization. In this case, individuals pose to be from a hospital, contacting patients through email or other correspondence.

The phishing tactic is usually done to steal money or information from a patient under the ruse that they are a legitimate hospital contact. Due to the nature of the ER and the emotions involved, this is a particular security concern to bear in mind. Be sure to read up on phishing so that you’re better aware of the nature of this crime.

Unfortunately, there are other even more common and more serious matters. The main concern for hospitals should be malicious network traffic: a way criminals infiltrate a network to steal data on individuals or an organization itself. Within a hospital, this is especially concerning, as it means stealing patient data.

Though these are the two main concerns facing hospitals, another key component includes general browser use. 

Hospital cyber attacks have become a severe point of concern and show no signs of letting up in the future. 

With the proper software implemented for your billing and coding, you can eliminate the risk of security attacks. 

If you have any questions about your Emergency Medicine group’s performance, please contact our team directly.

DuvaSawko|abeo Completes Strategic Merger with Gottlieb

On April 30th, DuvaSawko|abeo announced the transformative merger with Gottlieb, a multi-vertical provider to emergency medicine, hospitalist, observation and urgent care practices. DuvaSawko recently acquired abeo in December 2020 to increase their suite of RCM and practice management services. With the new DuvaSawko/abeo merger with Gottlieb, the group is taking another important step in its journey to provide industry-leading RCM services across key healthcare verticals in the United States.

Michael O’Boyle, DuvaSawko/abeo CEO, will serve as CEO of the combined entity. Management of both DuvaSawko/abeo and Gottlieb will be retained and will be meaningful shareholders in the combined company.

Exciting Changes

As leaders in our respective sectors, this transformational partnership between DuvaSawko|abeo and Gottlieb brings a new breadth of service, depth of experience, and expanded resources to our clients who share commonality as hospital-based specialties.

What does that mean for our clients?

Clients will continue to be served by the same DuvaSawko|abeo team upon which you’ve come to rely and trust. Our commitment to your satisfaction is and will continue to be unwavering.

Private Equity Sponsors

Varsity Healthcare Partners is a middle-market private equity investment firm focused on partnering with founders, entrepreneurs and management teams to build leading healthcare services companies. Varsity has been successful in developing and executing a tailored value creation plan, in partnership with the leadership of each company, that typically emphasizes an appropriate investment in infrastructure followed by an aggressive organic and acquisition growth strategy. Varsity draws upon its extensive healthcare industry experience and relationships, as well as its hands-on partnership approach to effectively drive growth and maximize value. For more information please visit: www.varsityhealthcarepartners.com

DuvaSawko Completes Strategic Merger with abeo

December 1, 2020

Transaction Creates a Leading Multi-Vertical Provider of Revenue Cycle and Practice Management Services to Emergency Medicine, Anesthesia Physician Groups

ORMOND BEACH, Fla.–(BUSINESS WIRE)–DuvaSawko, a leading provider of outsourced revenue cycle management (RCM) services to independent emergency medicine practices, today announced a transformative merger with abeo Management Corporation (“abeo”), a leader in the provision of outsourced RCM and practice management services to independent and hospital-employed anesthesia practices.

The transaction combines two RCM category leaders with a shared customer-centric culture, leveraging the combined company’s sales, service, and technology infrastructure to expand and deepen each constituent business’ capabilities and customer reach. Michael O’Boyle, abeo’s current CEO, will serve as CEO of the combined entity. Management of both DuvaSawko and abeo will be retained and will be meaningful shareholders in the combined company.

DuvaSawko is backed by Varsity Healthcare Partners (“VHP”), a leading healthcare services private equity investment firm, who contributed additional equity to complete the transaction and has committed future equity capital to fund additional diversifying and/or service and technology-accretive acquisitions.

O’Boyle, stated, “We are excited to join with the recognized leadership of DuvaSawko and their capital partners, Varsity Healthcare Partners. This strategic combination will enable both businesses to benefit from greater scale, diversification, and enhanced sales, service and managerial infrastructure. We also expect continuing growth, through renewed investment in identified organic opportunities and a well-developed acquisition strategy that will add complimentary tools and technology to our service capabilities.”

Jill Reynolds, CEO of DuvaSawko added, “We are thrilled to be joining with abeo and gaining access to its robust technology capabilities and sales platform, which will enable us to broaden and deepen DuvaSawko’s services to its customers. We look forward to collaborating with the abeo team and with Mike to efficiently integrate the two businesses and execute our acquisition and organic growth strategy, while continuing to consistently deliver the same signature quality service and outcomes our customers depend on.”

Houlihan Lokey, Inc. served as exclusive financial advisor to both DuvaSawko and VHP. Kirkland & Ellis LLP acted as legal adviser to DuvaSawko and VHP. Debt financing in support of the transaction was led by Twin Brook Capital Partners.

About DuvaSawko

Headquartered in Ormond Beach, Florida, DuvaSawko is a leading provider of revenue cycle management services for independent and hospital-employed emergency physician groups. DuvaSawko processes over four million annual emergency room visits across 120 medical facilities in 19 states leveraging its highly automated proprietary billing platform and extensive customer service infrastructure. Founded in 1998 by Dr. Charles Duva and Dr. William Sawko and supported by a workforce of approximately 360 employees, the Company’s RCM solutions optimize collections per patient visit, while reducing errors, increasing productivity, and driving efficiencies end-to-end across all billing and collections functions for emergency medicine customers. For more information, visit https://www.duvasawko.com/.

About Abeo Management Corporation, LLC

Based in Dallas, TX, abeo provides comprehensive revenue cycle services and practice management solutions for over 350 hospital-based and independent anesthesia practices. The Company marries end-to-end RCM capabilities and proprietary technology solutions with extensive practice management capabilities, so as to optimize collections/workflow, compliance and practice efficiencies for clients across 42 states nationwide. abeo’s anesthesia RCM platform and service infrastructure support client billing and collections processing associated with more than three million anesthesia cases annually, while the Company’s advisory services and technology products assist abeo’s clients with driving enterprise-wide efficiencies. For more information, visit abeo.com.

About Varsity Healthcare Partners

Varsity Healthcare Partners is a lower middle-market private equity investment firm focused on partnering with founders, entrepreneurs and management teams to build leading healthcare services companies. Varsity has been successful in developing and executing a tailored value creation plan, in partnership with the leadership of each company, that typically emphasizes an appropriate investment in infrastructure followed by an aggressive organic and acquisition growth strategy. Varsity draws upon its extensive healthcare industry experience and relationships, as well as its hands-on partnership approach to effectively drive growth and maximize value. For more information please visit: www.varsityhealthcarepartners.com.

Emergency Physicians Monthly Podcast

Weathering The ED Volume Storm with Dr. Charles “Chuck” Duva & Dr. Mark Plaster (Founder & Exec. Director of Emergency Physicians Monthly).


Check out our newest Podcast where Dr. Mark Plaster chats with Dr. Charles “Chuck” Duva, Chairman & Co-Founder of DuvaSawko about the significant changes he’s witnessed in the wake of COVID-19.  Dr. Duva gives keen insight into the changes he has experienced in his own ED group as well as some of the strategies other groups can use to help weather the storm and ultimately end up in a much better position.

Contact Us Today

Emergency-Physicians-Monthly


Coronavirus (COVID-19) Update from DuvaSawko

coronavirus

We are living and working in an unusual time. We have rarely, if ever, experienced pandemics such as this one that we currently face. As increasing data and recommendations are being disseminated, DuvaSawko has been taking stringent steps in the past few days in strategic planning for the well-being of our workforce and our business continuity. We have taken several approaches in terms of protection and prevention, which includes education, notification and strict social distancing requirements for our teams. At the present time we have no confirmed or presumptive cases of the illness and no-one quarantined.

Thankfully, due to our sophisticated automated processes and our remote coding workforce, the coding of charts and automated electronic claim submission continues without interruption. The team has been taking all the necessary precautions to segregate specific business functions to operate in their intended capacity from home.

We have detailed business continuity processes in place for emergencies such as this. As we progress through the effects of this pandemic, we will be implementing a staged approach to our business operations to address any additional changes that we may encounter.

Obviously, all US companies are facing the similar obstacles with the Coronavirus at this time. Although our team has the necessary processes in place, we have no control over what trading partners or payers will experience in response to our claim submissions. As a result, we do advise fiscal preparation and consideration in the event that there is a slow-down in payer processing of claims. As it relates to DuvaSawko clients, if we see that, or any significant changes to their business occurring, their Account Manager will notify them immediately. As a precautionary measure, we would advise you to proactively anticipate potential fluctuations.

As you continue to plan for these unexpected changes, our thoughts and prayers are with you and all your providers during this challenging time in healthcare.

Sincerely,

Jill Reynolds
President
298 S. Yonge Street
Ormond Beach, FL 32174
Ph: 888-311-8760 

Healthcare Revenue Cycle Management Company DuvaSawko Earns SOC 2 Certification

SOC 2

Ormond Beach, FL, February 18, 2020

DuvaSawko has recently earned a SOC 2 Certification for its emergency medicine revenue cycle management services, providing clients further transparency into operations and the assurance that their revenue cycle partners are evaluated by a trusted independent source.

DuvaSawko recently received a “clean” SOC 2 report from an Independent Service Auditor on DuvaSawko’s Description of its Healthcare Revenue Cycle Management System and on the Suitability of the Design of its Controls Relevant to the Trust Services Criteria. As a US-based outsourcing partner, DuvaSawko wanted to do more for it’s clients to ensure that a third party was vetting its internal controls of their clients’ business environments. With the SOC 2 certification, DuvaSawko and their revenue cycle management clients can now lean on the additional attestations to have even more confidence in their services.

These Service Organization Controls (SOC) are independent third-party reports that attest to the processes and procedures of partners like DuvaSawko. The SOC 2 report covers controls related to financial reporting, operational risks, a management assertion, disclosure of specific controls to achieve the criteria, and detail on the AICPA’s Trust Services Principles and Criteria.

“Emergency medicine groups choose to utilize revenue cycle management partners like DuvaSawko as these services are a core competency of ours and we can often provide the services more cost effectively and efficiently than they can internally,” says DuvaSawko Chief Information Officer Tim Branz. “However, this SOC 2 report provides our clients an additional level of transparency of the specific controls implemented to their firms. It also gives peace of mind that they have partnered with a company that has undergone the necessary third-party evaluations to ensure their controls have the utmost oversight for their financial statements and overall reputation.”

With control assurance mishaps making healthcare news regularly, the SOC 2 report is a great tool for showing commitment, trust, and value to partners. Further, more independent emergency groups will be seeking this type of level of security from partners, and DuvaSawko has shown that they are willing to go the extra mile to control environments and help clients reduce compliance costs.

About DuvaSawko
DuvaSawko offers a comprehensive suite of Revenue Cycle Management Services exclusively for Emergency Medicine physician groups. Our expertise centers around delivering exceptional service while producing up to 30% more revenue than our competitors. The People, the Process and the Technology are at the heart of the DuvaSawko Difference.

For more information visit http://www.duvasawko.com

Chistopher Morrison
386-274-7864
christopher.morrison@duvasawko.com

Emergency Medicine Billing Leader DuvaSawko Celebrates its 20 Year Anniversary

DuvaSawko Staff

Two Decades of innovation and leadership in Emergency Medicine Brings DuvaSawko to this Distinctive Milestone

Time flies when you’re having fun and taking the lead in the Emergency Medicine revenue cycle management industry. The founding partners at DuvaSawko have been cornerstones in the Emergency Medicine industry for over 2 decades, and there’s no stopping them any time soon. January 19, 2018 marks the 20 year anniversary of when Dr. Charles “Chuck” Duva and Dr. William “Bill” Sawko launched their industry powerhouse in Ormond Beach, FL. Back then, the rationale was simple, and it still remains true today: Create a company that delivers the highest level of reimbursement from Billing And Coding with a process designed exclusively for the Emergency Medicine specialty. To say the pair succeeded in spectacular fashion is an understatement!

There was a hole in the industry that the pair identified early on when they were at the helm of their own Emergency Medicine group. “We had outsourced our emergency medicine billing to 3 different companies, each one worse than the other…it got to the point where they almost put us out of business,” said Dr. Chuck Duva, co-founder and CEO of DuvaSawko in a recent interview. They put their heads together and developed the software, process and team necessary to deliver one of the most effective revenue cycle solutions designed exclusively for Emergency Departments.

Dr. Duva went on to say, “Nothing can compare to developing a process that works, and continuously improving on it…it’s the reason our clients love us!” There is something to be said for the exclusivity of only doing billing for a specific industry and the DuvaSawko brand has done that exceptionally well over the past two decades.

“The intricacies of being able to effectively bill for Emergency Medicine is not for the inexperienced or those with ‘general knowledge’ of billing and coding,” said Dr. Bill Sawko, co-founder and CIO of DuvaSawko. Dr. Sawko went on to say “There are an infinite number of ways to incorrectly bill for Emergency Medicine…we have taken our expertise in ED along with my passion for software and information technology and created a final product that is head and shoulders above the competition.”

DuvaSawko has produced a significant number of industry firsts over the past 20 years. Most recently, they have launched their DuvaSawko Revenue Calculator. The Revenue Calculator offers Emergency Medicine practices the ability to immediately identify missing revenue from their practice in three easy steps. Dr. Duva went on to say, “It’s our dedication to excellence and the commitment of our team that has made DuvaSawko an industry leader – we can’t wait to see what the next 20 years brings!”

This press release originally appeared on PR Web: http://www.prweb.com/releases/2018/01/prweb15106071.htm

Two Decades of innovation and leadership in Emergency Medicine Brings DuvaSawko to this Distinctive Milestone

Time flies when you’re having fun and taking the lead in the Emergency Medicine revenue cycle management industry. The founding partners at DuvaSawko have been cornerstones in the Emergency Medicine industry for over 2 decades, and there’s no stopping them any time soon. January 19, 2018 marks the 20 year anniversary of when Dr. Charles “Chuck” Duva and Dr. William “Bill” Sawko launched their industry powerhouse in Ormond Beach, FL. Back then, the rationale was simple, and it still remains true today: Create a company that delivers the highest level of reimbursement from Billing And Coding with a process designed exclusively for the Emergency Medicine specialty. To say the pair succeeded in spectacular fashion is an understatement!

There was a hole in the industry that the pair identified early on when they were at the helm of their own Emergency Medicine group. “We had outsourced our billing to 3 different companies, each one worse than the other…it got to the point where they almost put us out of business,” said Dr. Chuck Duva, co-founder and CEO of DuvaSawko in a recent interview. They put their heads together and developed the software, process and team necessary to deliver one of the most effective revenue cycle solutions designed exclusively for Emergency Departments.

Dr. Duva went on to say, “Nothing can compare to developing a process that works, and continuously improving on it…it’s the reason our clients love us!” There is something to be said for the exclusivity of only doing billing for a specific industry and the DuvaSawko brand has done that exceptionally well over the past two decades.

“The intricacies of being able to effectively bill for Emergency Medicine is not for the inexperienced or those with ‘general knowledge’ of billing and coding,” said Dr. Bill Sawko, co-founder and CIO of DuvaSawko. Dr. Sawko went on to say “There are an infinite number of ways to incorrectly bill for Emergency Medicine…we have taken our expertise in ED along with my passion for software and information technology and created a final product that is head and shoulders above the competition.”

DuvaSawko has produced a significant number of industry firsts over the past 20 years. Most recently, they have launched their DuvaSawko Revenue Calculator. The Revenue Calculator offers Emergency Medicine practices the ability to immediately identify missing revenue from their practice in three easy steps. Dr. Duva went on to say, “It’s our dedication to excellence and the commitment of our team that has made DuvaSawko an industry leader – we can’t wait to see what the next 20 years brings!”

This press release originally appeared on PR Web: http://www.prweb.com/releases/2018/01/prweb15106071.htm

DuvaSawko Executives Climb Mt. Kilimanjaro to Support Cancer Research

Our founder, Dr. Sawko, VP and CIO of DuvaSawko, along with DuvaSawko’s Director of Information Technology Tim Branz, and 10 other members of Dr. Sawko’s extended family are taking part in a trek to Africa starting today to climb Mount Kilimanjaro. The climb is to bring awareness to those suffering from cancer and raise money for MeStrong. Please visit the link below to PRWeb to read about the climb, track the group, and see photos as they post them. You can also find a link to make a donation if you’d like to help the cause!

http://www.prweb.com/releases/2017/06/prweb14416260.htm

‘Secret sauce’ is key to company’s growth, says DuvaSawko CEO

‘Secret sauce’ is key to company’s growth, says DuvaSawko CEO

 

Dr. Charles Duva, seen here in a photo taken last year, is the co-founder and CEO of DuvaSawko, a medical billing company for emergency department physicians that has been steadily growing and is now looking to add a second location to accommodate its expanding workforce. NEWS-JOURNAL FILE/JIM TILLER

Published: Saturday, March 12, 2016 at 7:08 p.m.
Last Modified: Saturday, March 12, 2016 at 7:08 p.m.

ORMOND BEACH — DuvaSawko is an Ormond Beach medical billing company that has been steadily growing since its launch in 1998.

Dr. Charles Duva, DuvaSawko’s co-founder and CEO, is proud of noting the company’s growth continued even during the Great Recession at a 15 percent clip and that its growth has accelerated to 20 percent the past five years.

While that growth has been in revenues, Duva said his company has expanded its workforce accordingly.

After starting with five employees that included Duva and co-founder Dr. William Sawko, the company’s chief information officer, DuvaSawko today employs 240, having added 21 in the past year.

Duva said he expects to add at least 40 more in the coming year and is now searching for an additional office space to lease, just a little over two years after DuvaSawko moved to its present 30,000-square-foot headquarters building at 298 S. Yonge St.

That move, from its previous location at the Cornerstone Office Park at LPGA and Williamson boulevards in Daytona Beach, provided it with an additional 7,000 square feet of space.

Duva recently spoke with The News-Journal. The following are edited excerpts from that interview.

When your company began, where were you and how big was that original space?

We were in South Daytona at Waterside Plaza in a leased office space of 1,250 square feet.

How much space are you now planning to add?

We are looking for another 20,000 square feet. There’s no more room where we are. … We left South Daytona and built both of those (Cornerstone Office Park) buildings on the corner of LPGA and Williamson in 2004. We sold (Cornerstone) in 2007 (and continued as a tenant until November 2013).

What prompted you and Dr. Sawko to start DuvaSawko?

We were practicing medicine in DeLand and Orange City. We had to have a billing company, but the companies available at the time couldn’t meet our service needs so we decided to start our own company.

How have you maintained your growth?

We found what we call the “secret sauce.” We have today the No. 1 billing company in the country that specializes in emergency medicine. We do medical coding and medical billing for physicians who specialize in emergency medicine. When you have a good product it’s easy to stay busy, particularly when you have the best product. We collect more money for our clients than any other emergency physician medical billing company.

Can you divulge your secret sauce?

Would Kentucky Fried Chicken do that? No! Our secret sauce is do everything right. It’s that simple.

Do you expect to continue growing at your present rate?

We plan on at least doubling and possibly tripling the company in the next five years.

Was it in part because the need for healthcare services doesn’t go away, even during an economic downturn?

Yes, that doesn’t go away. But also when there’s a recession and business is down, people are looking for a company that can help them improve cash flow, and that’s what we do.

How spread out are your clients?

We’re in 11 states, 70 hospitals, all the way out west to Arizona and all the way north to Wisconsin.

Any tips for success to share?

Not really. I just hope that Volusia County can attract real business, other companies like ours — the same culture and premier products. That’s why I’m involved in Team Volusia (Economic Development Corp., the public/private partnership group dedicated to efforts to recruit businesses to the county). I sit on the executive board. I give them $25,000 a year to be on that board on top of giving all your time free because I’m interested in attracting the right companies here that can create good jobs. I’m not the only one. We all want to see the county grow. … I think we’re making some headway now, but we have a long way to go.

 

Source: http://www.news-journalonline.com/article/20160312/NEWS/160319818

SURVEY: Nearly 1 in 4 Volusia-Flagler employers plans to add jobs

revenue cycle management

SURVEY: Nearly 1 in 4 Volusia-Flagler employers plans to add jobs

Published: Tuesday, March 8, 2016 at 3:37 p.m.

DAYTONA BEACH — Nearly one out of four employers — 24 percent — in the Volusia-Flagler area expect to add workers this spring, according to a new survey.

Conversely, only 2 percent expect to lay off workers in the April through June period, according to the latest quarterly survey by national staffing agency Manpower Inc.

That 22 percent “net employment” forecast for “Deltona-Daytona Beach-Ormond Beach” is tied with seven other metro areas for 26th highest in the nation, according to the report.

In Florida, only Lakeland and Miami had higher net employment forecasts for the second quarter — 23 percent, two of 13 metro areas tied for 13th highest in the country.

While the net employment forecast for the “Deltona” area, which covers Volusia and Flagler counties, is down from 26 percent in Manpower’s forecast a year ago, the percentage of employers expecting to maintain staff levels rose to 72 percent, up from 65 percent a year ago.

“I am encouraged,” said Lisa Hancock, Manpower’s Central Florida market vice president, of the increased stability in employment levels.

The unemployment rates in both Volusia and Flagler counties have steadily declined in recent years, according to the most recent Florida Department of Economic Opportunity data. Volusia’s jobless rate improved to 5 percent in December, while Flagler ended the year at 5.5 percent. During the recession, Volusia’s unemployment rate soared to 12.8 percent, while Flagler’s rate peaked at 15.2 percent, highest in the state.

Hancock, who lives in DeBary, said Manpower’s Volusia-Flagler office in Holly Hill has seen more businesses seeking to fill service positions. Demand is also up for skilled trades workers, such as machinists, welders and carpenters.

Many of the workers Manpower farms out are on a potential temp-to-permanent hire basis, Hancock said. “They (employers) like the try ’em before you buy ’em model,” she said. “Hiring would be greater if there were more skilled workers. If we had 10 more, we’d place them today.”

Hancock said she did not know how many Volusia-Flagler employers were surveyed, but believed the number was around 100.

“We’ve had some false starts” in terms of employers in past surveys saying they intended to add jobs, but not actually doing so, Hancock acknowledged, however, the Volusia-Flagler hiring forecasts the past three quarters have proven fairly accurate, she said.

One employer adding jobs is DuvaSawko, an Ormond Beach provider of medical billing and coding services for emergency department physicians.

DuvaSawko, which employs 240 workers, added 21 in the past year and expects to hire 42 more in coming months, said spokeswoman Joanne Manser. DuvaSawko is not a Manpower client.

DuvaSawko is one of several employers set to take part in the Spring Career Fair at Daytona State College’s Daytona Beach campus Wednesday as well as The News-Journal’s Mega Job Fair March 15 at the News-Journal Center performing arts complex in downtown Daytona Beach, she said.